How does AI phone answering work for tradies?

When a customer calls your business number and you can't answer, the call is forwarded to your AI receptionist. It answers in your business name, takes a message, qualifies the lead, and can even book appointments directly into your calendar. You get an instant notification with a full summary.

How much does an AI answering service cost for tradies?

TradieConnect AI plans start from $149 per month for up to 50 calls, with Professional at $299/month for 150 calls and 24/7 coverage, and Enterprise at $499/month for unlimited calls with full booking integration.

How quickly can I set up an AI receptionist for my trade business?

Setup takes less than 24 hours. You fill out a short onboarding questionnaire about your business, services, and preferences, and we configure your AI receptionist to answer calls exactly the way you want.

Will customers know they're talking to an AI?

Australian law requires disclosure that the caller is speaking with an AI. However, modern AI voice technology sounds natural and professional. Most callers appreciate getting an immediate, helpful response rather than going to voicemail.

What trades does TradieConnect AI work for?

TradieConnect AI works for all trades including plumbers, electricians, builders, HVAC technicians, painters, landscapers, roofers, carpenters, and any other trade or service business that receives customer phone calls.

TradieConnect AI - Client Onboarding

1. Agreement to Terms

By accessing or using the TradieConnect AI service ("Service"), operated by TradieConnect AI Pty Ltd ("we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service.

The Service provides AI-powered phone answering, message taking, appointment scheduling, and related communication services for tradespeople and trade businesses operating in Australia.

2. Eligibility

You must be at least 18 years of age and have the legal authority to enter into a binding agreement to use this Service. By subscribing, you represent that you are authorised to act on behalf of the business you register.

3. Service Description

TradieConnect AI provides an AI receptionist that answers phone calls on behalf of your trade business. The Service includes:

24/7 AI-powered call answering using your custom greeting and business details
Message taking and caller information collection
Appointment scheduling and callback management
Email and SMS notifications for each handled call
A web dashboard to review call logs, appointments, and account settings

The AI receptionist operates based on the information you provide during onboarding. You are responsible for keeping your business details, operating hours, and preferences up to date.

4. Subscriptions and Payment

The Service is offered on a monthly subscription basis. By subscribing, you authorise us to charge your nominated payment method on a recurring monthly basis at the rate corresponding to your selected plan.

Billing cycle: Subscriptions are billed monthly from the date of activation.
Price changes: We may adjust pricing with 30 days' written notice. Continued use after a price change constitutes acceptance.
Failed payments: If a payment fails, your service may be paused until the payment is recovered. We will attempt to notify you via email.
Cancellation: You may cancel your subscription at any time through the billing portal. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months.
Refunds: Refunds are provided at our discretion. Contact us within 14 days of a charge to request a review.

All prices are in Australian Dollars (AUD) and are inclusive of GST where applicable.

5. Call Forwarding and Phone Numbers

You retain ownership of your existing business phone number. The Service operates via call forwarding — you configure your phone to forward unanswered calls to the AI receptionist number we assign to your account.

You are responsible for setting up and maintaining call forwarding with your telecommunications provider. Standard call forwarding charges from your provider may apply.

6. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable Australian law
Provide false or misleading business information
Use the Service to harass, deceive, or defraud callers
Attempt to reverse-engineer, copy, or redistribute the AI technology
Exceed the call volume limits of your plan without upgrading
Share your account credentials with unauthorised parties

7. AI Limitations and Disclaimer

The AI receptionist is designed to handle common trade enquiry scenarios but is not a substitute for human judgement. The AI may occasionally misinterpret caller requests, provide inaccurate scheduling, or fail to capture all details. We continuously improve the system but cannot guarantee error-free operation.

Emergency calls: The Service is not a substitute for emergency services. If a caller reports a genuine emergency (e.g., gas leak, flooding causing danger), the AI will attempt to advise them to call 000. You should not rely on the AI to handle life-threatening situations.

8. Data and Recordings

Calls handled by the AI receptionist may be recorded and transcribed for the purpose of providing the Service (call summaries, message logs). Call data is stored securely and retained in accordance with our Privacy Policy.

You acknowledge that callers to your business number will interact with an AI system and that you are responsible for any applicable disclosure requirements under Australian telecommunications law.

9. Intellectual Property

All intellectual property in the Service, including the AI models, software, branding, and documentation, remains the property of TradieConnect AI Pty Ltd. Your subscription grants you a non-exclusive, non-transferable licence to use the Service for your business during the subscription period.

10. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, our total liability for any claim arising from or related to the Service is limited to the amount you paid for the Service in the 3 months preceding the claim.

We are not liable for any indirect, incidental, or consequential damages, including lost revenue, missed business opportunities, or damage to reputation arising from the use of the Service.

11. Service Availability

We aim for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance, third-party outages (including telephony providers), and force majeure events may affect availability. We will endeavour to provide reasonable notice of planned downtime.

12. Termination

We reserve the right to suspend or terminate your account if you breach these Terms, engage in fraudulent activity, or fail to pay subscription fees after reasonable notice. Upon termination, your access to the dashboard and call data will be revoked. You may request an export of your data within 30 days of termination.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or a notice on the dashboard at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

15. Contact

If you have questions about these Terms, please contact us at:

TradieConnect AI
Email: [email protected]
ABN: [To be registered]